What is the Call Center Application?
The Dev Hound Call Center Application is an additional feature of Dev Hound which allows help desk personell to quickly log calls without using the Dev Hound web application.
Why is it useful?
In a company that has many clients with many personnel dedicated to help desk support a quick way of logging calls is required. Although Dev Hound may be used for this task it is often easier to log multiple calls and log calls faster using a dedicated application.
How does it work?
When installed a system tray icon will appear near the time:
- Click on it to begin
- A list of clients will appear
- As you type in the search area the list of clients matching the search appear
- When the correct client is found press Enter or click "Add Call"
- Enter the details of the support call and click "Save"
The application keeps information of the calls logged today and the start and end times and is capable of tracking more than one call at a time. The information for each call is added to Dev Hound automatically where reports and other information can be produced.
How do I Install it?
When installed on a computer it will prompt for the servers name and port. If you view Dev Hound by visiting http://servername/devhound.dll then enter servername and port 80. Note that the call center application can be used across the internet as well as your local area network.
