The layout of the issue list, client list, support list and knowledge base can be customized easily:

• Click on the Admin tab
• Choose Issues, Knowledge Base, Support, or Clients in the Displayed Fields section

Dev Hound allows you to customize items like priority, status, completion, type, and category. For example you can choose to a priority range from 1 to 10 or from low to high. To customize a lookup table:

• Click on the Admin tab
• Choose one of the item under Lookup Tables (priority, status, completion, type or category)
• You will see a table similar to that below:

Each user who has access to Dev Hound has an associated security type. These are defined by choosing Security Groups from the Admin tab as shown below. 

The default security types include access from external users to Administrators. Each type has different rights to various areas of Dev Hound. New security types can be added and the existing types can be customized.
Adding Security Types

• Click on the Admin tab
• Choose the Security Groups link
• Click on the New link
• Enter the name of the type
• Check each option you want available

To change the default settings of Dev Hound select Default Settings from the Admin Tab. The following settings are available:

• Description Preview Length - The length in characters for descriptions shown in the issue list
• Show Status as Icon - Whether the status of issues shown in the issue list is displayed as an image
• Show Priority as Icon - Whether the priority of issues shown in the issue list is displayed as an image
• Allow new users to sign up - Whether new users are allowed to sign up for access to Dev Hound. The sign up option is displayed on the login screen
• Status must adhere to workflow - Whether the status options displayed on the issue page is limited to those applicable to the workflow rules. For example if an issue is open and you have a workflow rule that say open issues cant be closed before testing then the "closed" option will not be available.
• Issue resolution by status icon click - Whether you can resolve an issue (mark it as fixed) by simply clicking on the icon in the status column on the issue screen
• Show Users First Name - Whether user's names show only the first name. This helps to improve the aesthetics of the issue list when user names are displayed
• Date Format - The date format used throughout Dev Hound. If unspecified Dev Hound will use the server PCs date format for the default profile of the PC. You can enter date formats such as dd-mm-yyyy, mm/d/yyyy, d/mm/yy, etc

Default Priority & Status
The default priority and status for issues and support calls is available by selecting Status or Priorities from the lookup table area from the Admin tab.

The priority and status tables have a column called default which identifies which item will be the default for new issues or support calls 

To change your password:

• Click on the Admin tab
• Choose Change Password from the drop down menu
• Enter your current password
• Enter your new password
• Enter your new password again
• Click on Save Changes

To manage users click on the Admin tab and choose User Administration. A list of users will appear. To add a new user simply click on the New link 

• The above screen will appear
• The Based on Profile options lets you choose which users profile will be copied to create this user. Settings such as email notifications, filters and theme will be copied
• Enter the users full name, email address, username and password
• Choose the Security access type from the drop down list
• Click on Save to apply the changes

Note: The security access is configurable meaning that each security access type can have customized access to different areas and new types can be created.

Email notifications in Dev Hound can be configured by:

• Clicking on the Admin tab
• Click on the My Profile link
• Check options for email notification

The following options are available:

• An issue is assigned to me - An email is sent whenever an issue is assigned to you by someone else.
• New issues for projects I am a member of - An email is sent to you whenever a new issue is added to a project that you are a member of.
• An issue is resolved - An email is sent to you whenever an issue is resolved in a project that you are member of.
• A comment has been added - An email is sent when someone adds a comment to an issue that you own
• An issue has been changed - An email is sent when someone changes an issue
• A support call is resolved - An email is sent when a support call is completed

IMPORTANT: You will not be sent email notification for issues you are not a project member of. 

Configuration settings for email notification in Dev Hound can be changed by:

• Click on the Admin tab
• Click on the Email link under general settings (the following page appears)

The email type can be set to MAPI or SMTP. Choosing MAPI will use the default profile for Microsoft Outlook and requires Outlook or another MAPI compliant emailer be installed on the Dev Hound server. Choose SMTP will use a regular SMTP mail account and has the following settings:

• SMTP Login : Some SMTP Servers require you to login to the SMTP server - if authentication is required choose those option. If you are unsure turn this option off
• Your Name : The name the email comes from. This may be any name for example "Dev Hound"
• Email Address : The email address the email will come from. This can be any email address. If a user replies to an email this is the email address that will be used
• Mail Server : The name of the mail server for example mail.domainname.com
• POP Login : Whether to log into the POP account (not required but can avoid replaying errors)
• Username : Username for the POP account (or SMTP login if set)
• Password : Password for the POP account (or SMTP login if set)

Note: When Dev Hound emails using SMTP it will first log into the POP account using the username and password provided then email using SMTP. The reason for this is to avoid the mail server blocking the email due to relaying restrictions.