Dev Hound can track clients as well as their support calls. With the fields associated with clients you can:
Dev Hound can allow your clients to login to add support calls. To turn on this feature edit the client's details and enter a username and password. This is the login the client will use to access Dev Hound so remember to let them know what it is. Dev Hound assigns a particular security access for clients which by default is external. To alter this access:
The External group has the option client login turned on which means that it will be used for clients. It is important to make sure you only allow access to relevant sections such as support and knowledge base
- Have salespeople keep track of their prospects and clients
- Keep mailing lists for marketing
- Manage groups of clients such a beta teams
- Track which software has been purchased
- Keep registration keys for software
- Keep remote control information such as username, password, and modem numbers
- Add custom fields for added flexibility
Client Support
Dev Hound can allow your clients to login to add support calls. To turn on this feature edit the client's details and enter a username and password. This is the login the client will use to access Dev Hound so remember to let them know what it is. Dev Hound assigns a particular security access for clients which by default is external. To alter this access:
- Click on the Admin tab
- Click on the Security Groups link
- Click on the External group
The External group has the option client login turned on which means that it will be used for clients. It is important to make sure you only allow access to relevant sections such as support and knowledge base