Home Contents

Comments may be added to issues to identify the following:

• Developer notes on work done on the issue
• Notes from other users about the issue
• Logging users affected by the issue

Each comment is date stamped and has a user associated with the comment. This makes it very useful in tracking progress on an issue. For example: when an issue is escalated from support to a developer or when an issue requires approval from a team leader.

Adding a Comment

• Select an issue that has already been entered
• Click on the Comment button (the following page will appear)

• Enter the description of the comment
• If the comment is work completed on an issue that is billed enter a billed hours amount and choose the rate of billing. (Billing rates are accessible from the admin area)
• Enter the actual number of hours taken. This is useful for tracking a developers time (eg timesheets)

Notes

• When a billed amount and billed rate is entered you may assign the item to an invoice
• Billed and actual hours are totalled at the bottom of the comments list
• Comments appear below the details of an issue

Deleting a Comment

Comments can be deleted by:

• Editing the issue
• Click on the text of the comment
• A popup window will appear with the comment
• Click on the Delete button