To get your Dev Hound database started a feature is available to import clients, issues, etc from an XML file. To do this:
The template for the required XML is available from the configuration tool in the import tab. Simply choose from the drop down menu the table you would like a template for. It will show the template with an example record.
Dev Hound has some requirements when importing records. Firstly, if you are importing issues then the field base must be equal to 1 (This must equal 2 for support calls, 3 for knowledge base articles).
Some fields are lookup values - for example in Issues the field software is a lookup value into the table software. See the section on table list and table relationships for more information.
It is also possible to use the SQL tab to modify the data in Dev Hound. For example if you have imported issues and your software id's do not match Dev Hounds you could use an SQL statement like update issues set software = 3 where software = 29. If you are unsure getting your data into Dev Hound please email support@nexusconcepts.com for advice.
- Open the Configuration tool from Start -> Programs -> Dev Hound
- Click on the Import tab
- Click on the Import button and choose the XML to import
XML Templates
The template for the required XML is available from the configuration tool in the import tab. Simply choose from the drop down menu the table you would like a template for. It will show the template with an example record.
Importing Notes
Dev Hound has some requirements when importing records. Firstly, if you are importing issues then the field base must be equal to 1 (This must equal 2 for support calls, 3 for knowledge base articles).
Some fields are lookup values - for example in Issues the field software is a lookup value into the table software. See the section on table list and table relationships for more information.
It is also possible to use the SQL tab to modify the data in Dev Hound. For example if you have imported issues and your software id's do not match Dev Hounds you could use an SQL statement like update issues set software = 3 where software = 29. If you are unsure getting your data into Dev Hound please email support@nexusconcepts.com for advice.