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Logging Calls in the Call Center

To log a call in the Dev Hound Call Center you can either double click a client from the client list or click Add Call on the toolbar after selecting a client.

A new tab will appear as shown below.

Note: You are able to log multiple calls at the same time

As well as data entry for the description, solution, project, type and category for the call there are other features that are not as obvious:

• Selecting a different contact will display their phone number. If you click on the word contact it will launch a new email to that contact (or client).
• If you select a Status other than Resolved the support call will continue to be listed in the My Calls tab.
• Clicking Save will log the call in the My Calls tab as well as storing it permanently in Dev Hound
• Clicking Assign will allow you to select a user to assign the call to and save the call
• Clicking Queue will store the call in the queue. All queued calls appear in My Calls for every Call Center user
• Clicking History will display a tab of the call history for this client