Starting Dev Hound Call Center
After double clicking the Dev Hound Call Center icon you will be presented with the following login screen (Note: the Call Center will also start automatically when you login to Windows)
- Enter your Dev Hound username and password and check the box marked Remember my password to save time typing your password.
- If have already specified the server setting you may click Login and skip the section below otherwise...
- Click the Settings hyperlink in the bottom left to configure how to connect to Dev Hound
Server
This is the server name where Dev Hound was installed. If you can access Dev Hound in your web browser it will be the name between http:// and /devhound.dll
Note: If you have taken advantage of the option in Dev Hound's web server to specify a virtual folder (also possible in IIS) then you can enter the server name as servername/virtualfoldername
Port
The port will always be 80 unless you have installed the Dev Hound web server on a different port (eg you already have Microsoft IIS on port 80)
Application
This will always be devhound.dll unless you have installed the CGI version of Dev Hound with Microsoft IIS in which case it will be devhound.exe.
Database
This will usually be [Default]. However if you have installed multiple Dev Hound databases on the one server you can enter the name of the database here.
Server Type
This will be Dev Hound Web Server unless you are using Microsoft IIS. Essentially the difference is that with IIS Dev Hound is installed in a Virtual Folder called devhound and when the server type is set to IIS it will be accessed by this virtual folder. It is possible to achieve the same result when using IIS by setting the server type to Dev Hound Web Server and changing the server to servername/devhound
Notifications
Dev Hound will popup notifications when certain events occur. You can control which ones you would like to see in the notifications tab.
- Accept Public Notifications - These include any notifications sent to all users using the Call Center
- Calls added to the Queue - These occur when a support call is queued rather than saved (which assigns them to someone)