Introduction
Desktop Share is a suite of three programs that allow you to remotely control another PC. It has been designed to be as simple as possible for a user to request remote assistance and for you to connect to them.
The three applications
Remote control is separated into Gateway, Share and View.
Desktop Gateway
The Gateway is a windows service that makes the connection between you (the Viewer) and the user requiring assistance (the Sharer). The Gateway PC usually resides on your network as a server. Two requirements must be met to allow the gateway PC to function correctly:
- Accessible to the Sharer - Sharers normally connect to the gateway via the internet therefore it is important that the gateway PC has a name that is accessible via the internet. Eg www.yourcompany.com. The gateway PC may be your web server as well. In fact if you already have a web server setup you may have all you need to install Desktop Gateway successfully. Additionally you need to make sure port 4502 is forwarded from the internet to your Desktop Gateway server.
- Accessible to the Viewer - The Viewer normally connects to the gateway via your LAN, so you need to make sure that the gateway PC isnt firewalled for PCs on your local network.
Desktop Share
The Desktop Share application actually sends the screenshots of the other user to you and allows you to control their PC. It does this by connecting to the gateway (usually via the internet), when it does this it displays that it is waiting. If you have configured the gateway to use invitation codes then the invitation code will be displayed.. The user will tell you this code (eg via the phone). As a viewer you will enter the code to connect to them. If you are not using invitation codes then you can simply click on the icon that appears for the user.
Desktop View
The Desktop View web page displays the other users PC desktop and allows you to control the PC with your keyboard and mouse. It does this by connecting to the gateway (usually via the local network). To control a PC you will get the other user to run Desktop Share which displays to them an invitation code. You will enter this code into Desktop View and Desktop View will make the connection to the User via the gateway.