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Version 2.0 - 3rd January 2005


  • Official SQL Server support
  • Multiple databases available in SQL Server
  • Builtin database to SQL Server conversion
  • Email notification option for new support calls
  • Database selection option in Call Center
  • IIS and SQL Server support in Call Center
  • Attachments option added for client support calls
  • Option to view database contents
  • Option to export data (database tables) to Microsoft Excel
  • Option to copy a user profile when adding a user
  • Project view option with project statistics
  • Add as Issue in support now copies the record rather than moving it
  • The related issue is now displayed when viewing a support call
  • Updated user interface
  • Extra protection added against SQL injection and other hacker attacks
  • The "Mark as Fixed" option now displays a better explanation
  • Export to Excel improved especially where quotations and other symbols used
  • Improved notification of SQL Server login failure and user profile issues
Bug Fixes
  • Clients who post to the discussion board now displays their name correctly
  • You can now edit both the actual and billed hours for comments
  • The view support call page shows correctly if no client was associated
  • The wording for client entered support calls has been improved
  • Editing and deleting users with SQL Server was causing errors
  • Sometimes users did not appear correctly if only project members are shown
  • Comments added to support calls now correctly send email notifications
  • Multiple email notifications are prevented
  • Email collection improved for multiple client email addresses and partial matches
  • Project members are sorted alphabetically
  • Project modules and milestones now sorted alphabetically

Version 1.81 - 29th August 2004


  • "Display only users in project” security group option added
  • “Add as issue” button fixed on Support edit page
  • Support call comment screen has Save and Cancel positioned better
  • The default status for issues was not always selected
  • Choosing a non existent second database now displays error
  • Deleting a user no longer causes error
  • Sending email button now functions as excepted in Firefox
  • Email settings page functions correctly in Firefox
  • Brackets removed from filter text
  • The all keyword added to the translation file

Version 1.80 - 16th August 2004


  • Discussion boards added
  • Invoices added
  • Reports are now categorised
  • User interface improved
  • Message posts in discussion boards can be deleted
  • A client can be assigned to an invoice
  • Improved support for Firefox browser
  • Improved javascript compliance
  • Email notifications contain the description in their subject
  • Call center improvements
  • SQL server preview release included
  • Duplicates have been removed in Defaults
  • Security improved for only showing users items
  • The “assigned to” field for issues is limited to project members if applicable

Version 1.70 - 8th May 2004


  • Billing added for issues and support calls
  • “Add as Issue" button added to escalate support calls to issues
  • You may now rename fields by altering the devhound.language.English file
  • Timed based billing reports added
  • Time frames are now available for reports
  • New option in defaults Attachments in Database which saves attachments as files
  • Email checking added to Email Settings in the Admin area
  • Email checking added to the Web Server Service
  • Restart option added for Web Server Service
  • User defined fields appear on emails
  • Filters for issues on users are now limited to project members
  • Support call summary added to client details
  • Email notifications now have the description in their subject
  • Release history report added for version history of software
  • Audio on/off option added to defaults
  • Option to not add support call for emails sent added to defaults
  • Version filter for issues will now only show for the selected project
  • Time period based support call report added
  • Support calls per month and per week graph added to reports
  • Issues resolved per version release graph added to reports
  • Issues found per version release graph added to reports
  • Online help now has search option
  • Web Server Service added as part of the installation
  • Call center application has solution entry and call history
  • When the module issue filter is used the home page no longer breaks
  • Status filter for clients now works
  • Email notifications now work for new issues assigned to you
  • Add as KB button shouldnt appear on new issues
  • Win2003 server devhound.exe CGI under IIS now correctly works

Version 1.61 - 11th March 2004


  • Preview of the new billing system. You will notice a new option in Admin called Billing Prices and the ability to select the billing scheme when adding comments. Stay tuned in version 1.7 for more features and reports
  • Improved IIS installation and settings to allow multiple installation of Dev Hound on one server (not just multiple databases)
  • Project members code brings up error
  • Reports page has "Edit Items" link broken
  • The Apply button doesnt work properly
  • The status for issues after changing the project is set to blank
  • Resolved issues that are changed also bring up email notifications
  • Call center truncates client names
  • Call center verifies that the logged in user has access to clients and support calls
  • Email collection for the Web Server Application does not work all the time

Version 1.60 - 2nd March 2004


  • Estimate Time is now in hours
  • Hyperlinks, file paths and email addresses are automatically detected
  • Multiple databases are now supported
  • Multiple users can be assigned to a project at once
  • Call center application is now web based
  • GIF and Bitmap formats are supported for photos
  • If Estimate Time is shown on the issue list it is totaled in the footer
  • Drop down fields in Clients and KB are sorted
  • Users report wizard selection is now shown in the report
  • The Projects tab only shows projects a user is a member of
  • Clients tab HTML reduced for improved performance
  • Projects filter widths increased
  • Type filter and milestone filter added for issues
  • Manual email checking can now be done from the web server
  • Support calls without a selected project are now visible to all users
  • Titles for web pages improved to make IE history easier to navigate
  • Up to 40 pages per list are available (rather than 20)
  • Fixed in version display width increased
  • Support call deletion now has confirmation dialog
  • Support tab now has filter for company
  • Reduction in HTML to improve performance over dial-up
  • Attachments icon now brings up attachments page
  • Filtering is now remembered for the clients tab
  • Knowledge base attachments now also appear in the list
  • Blank option added for projects filter
  • Attachments are now launched in a new window
  • Web server now gives the option to change the port if it is in use
  • ID number added to view issue page
Security Fixes
  • Security option added for the projects tab
  • Clients can only log support calls for projects they are assigned to
  • Add Call button not available if the user doesnt have access to support
  • If KB is the only tab available then the KB tab is the default tab
  • Users can no longer get into the admin area if the security option is off
  • The Knowledge base is now limited to projects a user has access to
  • Users can no longer assign an issue to a project they are not a member of
  • Users without write permission can no longer delete attachments
  • Attachments delete option is only available if issue deleting is available
  • Users without write permission can no longer change photos
  • The "My Issues" and "My Support Calls" are more secure if security denies access
Bug Fixes
  • Confirmation for deleting issues is now done
  • The default status for support calls is now selected
  • The default project for clients is now the project they are assigned to
  • Blank modules and version can now be deleted
  • Search filter for knowledge base category now works
  • Email notification for new issues were sometimes going to the wrong person
  • Client names with apostrophes no longer break javascript
  • My profile option from home page now works
  • Issues without a status are now shown as unresolved
  • Project name was incorrect for editing milestones, versions, modules
  • If you create a new support call without assigning a client no error occurs
  • The solution column for support calls no longer shows the description
  • If a client or user have the same username an error is now given
  • Display graph option for reports was not saving
  • New users can enter records per page and the email address size is now reasonable
  • When linking a client to a call the client number was appearing rather than name
  • Knowledge base project filter now sorted
  • Attachments with less than 1K file sizes are no longer shown as 0K files
  • Call center calls without a client are now correctly shown as blank
  • Deleting a client no longer causes any errors

Version 1.52 - 28th January 2004


Changes
  • Adding new project members works again (was broken in the 1.51 release)
  • Project, Type and category drop down on the support entry page are sorted
  • The web server will start start when another web server is in operation
  • New file attachment icon no longer appears on the id column
  • Filtering by category and adding a project no longer causes an error

Version 1.51 - 16th January 2004


Changes
  • Support call resolution email notifications are now separate from other issue notifications
  • Comments are now displayed on all issues
  • Cross domain cookies are now prevented
  • The "Alert owner of comment" is off by default
  • The ID field no longer shows "new" image next to it
  • You can no longer add a member that already exists in the project
  • Images are no longer broken when upgrading and using the aqua theme
  • Projects, Categories etc are sorted alphabetically
  • The report wizard green arrow icon now has the correct hyperlink

Version 1.50 - 14th January 2004


Features
  • More themes are now available online
  • Reports are now exportable to XML for sharing and downloading from the web
  • Company filter added to the clients area and support (turn on in My Profile)
  • New issues this week and last week added to home page
  • New security group options for new issues, calls, clients etc
  • New security group option to limit to only issues you are a member of
  • When a project is selected for an issue the version and module information now update
  • Issues with attachments now appear as paperclips
  • Default character set for emails is now the same as the web pages
  • Web pages now fit properly for 120DPI monitors
  • Workflow rules are sorted
Bug Fixes
  • Web server memory leaks resolved
  • Client notes was getting extra breaks on every save
  • Changed working of software to project
  • Editing a report didn’t select the correct categories
  • When status is set to text it no longer shows any graphics
  • When workflow restrictions turned off it was still restricting
  • Estimate time field should look better now
  • Email notifications when an issue is assigned to you always works

Version 1.45 - 3rd December 2003


Features
  • You can send a message to a client from the view client page
  • You can now start and stop the timer for comments
  • Dev Hound can retrieve emails from clients and add them as support calls
  • Comments are ordered by date and time
  • You can sort in descending/ascending order
  • In admin->defaults the character set encoding can be changed (eg russian)
  • Comments for support calls has formatting improved
  • Messages pages have been improved
  • Page indexing added to top as well as bottom of lists
  • You can attach a client to a support call
  • Priority icon is now more visible
  • Performance improvements
  • Lookup tables are now grouped to make them easier to read
  • Searching can be done on more than one keyword
  • Date completed is now set if you change a support call to resolved
  • Client details now appear in resolved support call email notifications
  • Unresolved support calls now include calls without a status
  • Call center application has sorting by clicking on a column
  • Drop down options in call center are now sorted
  • Outstanding calls displayed in call center
  • You can edit and reassign support calls in call center
  • Hyperlinks at the bottom of email notifications now include port numbers
Bug Fixes
  • Editting comments now save properly rather than adding a new comment
  • Attachments button on the Knowlegde base view page now works
  • Concurrency issues with slower PCs now resolved
  • "Displayed Fields" now works under netscape/mozilla
  • Under some circumstance not all comments/projects etc would appear (if more than 10)
  • You can now remove workflow items that havent been named
  • An issues status was set to blank if you didn't select a project
  • The "issue is assigned to me" email notification now works under all circumstances
  • User defined fields now appear correctly when adding and editing
  • Comments were not appearing if you changed the sorting of issues

Version 1.44 - 29th October 2003


Features
  • New rebranding option to add your company logo
  • XML import for clients and issues
  • New admin page with easier and more logical design
  • New email options for POP login and port assignment
  • More granular security options over editing and deleting
  • Much faster web server especially over the internet
  • New layout includes always available log off and help
  • Projects tab added
  • New layout for projects
  • Wider drop down options in issues
  • Users are now ordered by name
  • Archiving now removes old comments
  • Security group items now more self explanatory
  • The scheduled version for new issues is set to the next version
  • Manual updated with new articles and screenshots
Bug Fixes
  • The "New" icon was appearing next to the id column
  • Selecting "all issues" was defaulting back to open
  • Selecting "all calls" from support calls was defaulting back to open
  • Unnecessary support call comments were added

Version 1.43 - 6th October 2003


Features
  • User defined fields available for issues and clients
  • Module is now a drop down menu modifiable from the projects area
  • Issue Id number now displayed in title of window
  • Graphs now display value on top of bar graphs
  • Default size of graphs increased and pie chart improved
  • An issue's status is now limited to valid status's defined by workflow
  • In a support call you can now click on the "related issue" link to view the issue
  • SMTP Emails now sent faster (they are sent in their own thread)
Bug Fixes
  • Recovery from errors with SMTP servers
  • Comment was added when status was changed that violates workflow
  • The default status wasnt chosen when the issue list wasnt filtered by a status
  • Emails sent to clients were not putting the email body in the support call

Version 1.42 - 14th September 2003


Features
  • Status changes are now logged as comments
  • The ordering of lookup tables should be by "issues", "support" etc rather than entry order
  • Option to mark issues as fixed by clicking on their status icon is now optional (in defaults)
Bug Fixes
  • Concurrent IIS usage seems to cause 500 errors
  • Editing comments should only be allowed if you are the owner of the comment
  • The support list page filtering doesn't seem to work correctly
  • If you wipe the completed date out the time portion still shows
  • The date displayed for the welcome message is 1899
  • When adding comments the "from" user should not be able to be changed
  • Web server service wont use a different port number

Version 1.41 - 3rd September 2003


Features
  • SMTP email notifications now available (admin->email)
  • Archive option available in Dev Hound configuration application
  • Internal knowledge base articles are hidden from clients
  • Sort order is remembered in issues and other areas
  • Last chosen "Category" issue filter is now remembered
Bug Fixes
  • The support calls listed in the Home tab were linked as issues rather than support calls
  • Reports with "issue id" that are exported to Excel now show only this issue id
  • Setting invalid dates caused an error. It now brings up a meaningful message

Version 1.4 - 19th August 2003


Features
  • "Home Page" added with short list of assigned bugs, support calls and summary
  • "Module" field added to the issue area
  • New web server service added as an optional download
  • New Reports for "Release Schedule", "Resolved Issues" & "Unresolved Scheduled Issues"
  • New Report option called "User Choice" to allow configurable reports using a wizard
  • Easier option to change the port number used by the web server
  • Support issues now have time reported and time completed
  • New option in security groups called "delete" access
  • Installation option added for IIS
  • Date and time added to the footer of reports
Bug Fixes
  • If you logged in as a developer with no editing access then you could edit/delete an issue
  • Clicking on some column headers in the admin area caused errors
  • Clicking on the apply button when adding an issue results in a 404 error in IIS
  • Navigation improved and made more consistant in the Admin area
  • Uploading a photo caused a jpeg
  • 52 error
  • Adding a user to a project caused a javascript error
  • The default status of new issues is now whatever is default in "Admin"
  • If you show "unresolved" issues, then go to another page and return to the issues page it remembered "unresolved"but displayed All Issues
  • "sign up today for free" wording removed
  • Resolved issues were not being emailed to all project members
  • At 1600 x 1200 resolution some pages had odd graphics

Version 1.35 - 31st July 2003


Features and Bug Fixes
  • When marking an issue as fixed and the issue isnt assigned to anyone then make the issue assigned to the logged in user
  • When an issue is marked as fixed and the "fixed in version field" is not entered then default to the scheduled version number
  • Filter added for "only unresolved" support issues
  • Saving a support issue returns to root rather than to the correct path
  • Editing a knowledge base article caused it to double up
  • Attach files to knowledge base articles causes errors
  • If a user without admin access clicks on the green arrow they can get access to all areas
  • In Admin, Lookup Tables, Clicking on a column to sort by caused errors
  • When generating a report for knowledge base the solution field does not display the solution
  • Some searches returns html tags in the search results
  • When changing the filters in call history it shows everyones history

Version 1.32 .. 1.34 - 24th July 2003


Bug Fixes
  • The Admin tab was giving too much access to users without rights
  • If you remove displayed fields like priority from issues you get an error when viewing the issue list
  • When logging in as a client you always get the first client in the list
  • When a client is logged in and adds a comment they shouldnt be able to see the list of users
  • Email notifications broken
  • Logged in clients shouldnt be able to see the admin tab
  • Exporting Reports to excel wouldn't cause an invalid pointer error
  • The search function intermittantly didn't work
  • Users without admin rights couldn't get to their profile or change their password
  • Server sometimes gave "page not found" errors under load
  • Adding Knowledge Base Articles caused an error

Version 1.31 - 9th July 2003


Bug Fixes
  • Workaround added for problem on some IIS configurations

Version 1.3 - 6th July 2003


Features
  • Template based email system for clients
  • Knowledge base articles are exportable to HTML
  • There is now an explanation of why no records are displayed for users with "only show users items" access
  • "Version scheduled for" filter added in My Profile for issue filtering
  • Internal/External types added for the knowledge base which can be filtered and exported
  • Knowledge base articles can be added using an issue or support call
  • A support call can be attached to an issue which causes an email to be sent to the client when the issue is resolved
  • Search All option added which can search all issues, support calls and knowledge base articles by clicking on the "search" word in the top right of the window
Bug Fixes
  • Emails sent have HTML stripped from the description
  • Uploading of jpeg image caused jpeg error
  • 52
  • Error occurs when trying to delete a user

Version 1.2 - 15th June 2003


Features
  • Summary of project information added to admin area
  • Email notification options via MAPI added
  • Email notifications for comments added/changed on issues
  • Email notifications for changes to issues
  • Clients can now login to Dev Hound and view issues they have added
  • More information on technical support and help added
  • Knowledge base reports now only show knowledge base articles
  • Option to check for upgrades from a shortcut added
  • Option added for version filtering
  • Version information shown in Dev Hound (click top left logo)
  • An apply button for new issues which saves the issue then shows edit view of issue
  • Better database backup support with automatic backups for each weekday and month plus backup history page in admin
Bug Fixes
  • Adding support calls causes an error
  • IIS cookie problem resolved (was not allowing login)
  • Adding issue comments was causing a crash in IIS
  • Deleting a support issue was crashing the web server
  • A workflow violation occurred if you updated the status of an issue that didnt have a status before

Version 1.1 - 6th June 2003


Features
  • When adding a support call the company name and contact is now displayed
  • New option for "Aqua" theme selectable by the user
  • A new admin option called My Profile allows choosing filters available on the issue, client & support tabs
  • Expandable text now shown in knowledge base articles
  • Further IIS Support
  • Option to show unassigned issues only
  • Option to show full or first names on the issue list. This option is now available in the defaults
  • If an Originator is blank it displayed as -1 in the issue report. Now displays blank
  • The default software for a support call should be the clients software
  • Issue reports now has "fixed in version" as a filter (to be able to do release notes)
  • Issue reports now has "scheduled for version" as a filter (to be able to do upcoming release info)
  • Need install date, expiry date, reminder date fields for clients
  • Updated help to include new parameters for graphs
Bug Fixes
  • Blank photos seemed to cause the web server to crash
  • The default setup for the web server should be to cache ISAPI and log hits
  • Editing one of the lookup tables sonetimes comes up with a javascript error

Version 1.0 - 28th May 2003


  • First release